FAQs

Sizing & Fit

Are your clothes true to size?
Not exactly. Our pieces are intentionally oversized, so they’re designed to fit relaxed and last longer.
What sizes do you offer?
Our pieces are available for kids 18 months to 9 years. Each product page includes a detailed size guide and garment care notes to help you choose the right fit.
What size should I buy?
Choose your child’s usual size for the intended oversized fit. If you prefer extra room or use the dryer often, size up.
What if I choose the wrong size?
No stress. We offer exchanges on unworn items within 14 days.

Fabric & Care

What are your hemp tees made from?
Our hemp tees are made from 80% organic cotton and 20% hemp.
Is hemp scratchy?
Not ours. Our hemp blend is soft from day one and continues to soften with wear and washing.
Can I tumble dry them?
We recommend air drying where possible. If you’re a dryer family, consider sizing up.

Bundles

Can I mix colours in the tee bundles?
Yep. Choose any combination of hemp tees.
Can I mix sizes in the tee bundles?
Yes. Perfect for siblings, future sizing, or building out the rotation.
Do bundle discounts apply automatically?
Yes. Add your tees to cart and the discount will apply automatically at checkout.

Materials & Sustainability

What are your clothes made from?
We use soft, durable fabrics made to last while keeping kids comfy. Our hemp tees are made from 80% organic cotton and 20% hemp.
Are your clothes eco-friendly?
Sustainability is core to Ichigo Ichi. We focus on considered fabrics, small-batch production, and pieces designed to be worn on repeat rather than thrown out.
Are your dyes safe for children?
Yes. Our garments are made with child-safe dyeing and printing methods.

Orders & Shipping

Do you ship internationally?
Yes. We ship worldwide. Shipping rates and estimated delivery times are shown at checkout.
How long will my order take to arrive?
Delivery times vary depending on where you’re located. Once your order has been packed and shipped, you’ll receive tracking details via email.
Can I track my order?
Yes. Once your order has shipped, you’ll receive a tracking number via email.
Can I change or cancel my order?
Orders can only be modified or cancelled before they are dispatched. If you need assistance, contact us at sales@ichigoichi.com as soon as possible.

Returns & Exchanges

What is your return/exchange policy?
We accept returns or exchanges within 14 days of receiving your order, provided items are unworn and in original condition.
How do I make a return or exchange?
Email sales@ichigoichi.com with your order number and reason for return. We’ll respond within 1–2 business days with next steps.
Who pays for return shipping?
Faulty or damaged items: we cover return shipping.
Incorrect sizing: we cover return shipping.
Change of mind: customer covers return shipping.
Can I get a refund or store credit?
Faulty or damaged items are refunded to your original payment method.
Change of mind returns are eligible for store credit or exchange.
Incorrect sizing is eligible for exchange or store credit.

Wholesale & Stockists

Do you offer wholesale?
Yes. We work with boutiques, retailers, and like-minded legends.
How can I become a stockist?
Fill out the quick form on our wholesale page and we’ll be in touch.

Care & Maintenance

How should I wash Ichigo Ichi clothes?
Care guides are specific to each fabric. You can find full care details on each product page and on our size guide and garment care page.
Will the clothes shrink?
Minimal shrinkage may happen with cotton-based items, but our oversized fit helps kids grow into the pieces. We recommend air drying where possible.

Payments & Gift Cards

What payment methods do you accept?
We accept credit/debit cards, PayPal and Afterpay.
Do you offer gift cards?
Yes. Digital gift cards are perfect for birthdays, last-minute gifts, or just because.

Promotions & Restocks

Are there discounts for first-time customers?
Occasionally. Keep an eye on our emails and announcement bar for special offers.
Will popular items restock?
Sometimes, but not always. We produce in small batches and restocks can take time. If you’ve got your eye on a particular colour or size, we recommend grabbing it while it’s available.

About Ichigo Ichi

What does “Ichigo Ichi” mean?
It’s inspired by the Japanese saying “Ichigo Ichie”, meaning “one chance, one meeting”. It’s all about celebrating unique moments.
Who designs your clothes?
Our Byron Bay team creates skate-inspired, streetwear-for-littlies pieces that move with kids and grow with them.
Are your clothes unisex?
Yes. Our pieces are made for any child who wants to move freely and express themselves.
Are your clothes safe for sensitive skin?
Yes. Soft fabrics and safe dyes mean comfy kids and happy skin.